Social housing providers are uniquely placed to embrace social media for the purposes of tenant participation, community involvement, and social change. Our research aims to understand how social housing providers are using (or not using) social media to inform, listen, and interact with their tenants. This study consists of two key components:

1) a comprehensive audit of tenant participation activities in New South Wales, and

2) interviews with representatives from social housing organisations about their experiences and future expectations of social media for social housing.

This research will establish a baseline from which to build a research strength in tenant participation in the digital age. Following from this study, further research is required to understand digital participation from the tenants’ perspective. There is also significant future potential for digital social innovations led by social housing providers to instigate social change and encourage digital inclusion.

This project is funded by Western Sydney University’s Researcher Development Fund for Early Career Researchers.

Research Team:

Jenna Condie

Liz Ayres


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